Oculus Go Not Turning On: Guide to Oculus Go Troubleshooting

Posted On 17/02/2023

Oculus Go, the latest virtual reality headset from Oculus, has been a hit with gamers and tech enthusiasts alike. Unfortunately, some users have run into an issue where their Oculus Go isn’t turning on. If you’re having trouble getting your Oculus Go to power up, don’t worry! This article will provide an overview of the potential causes and solutions for this issue. We’ll look at hardware troubleshooting, software updates, and more in order to get your headset back up and running.

Oculus Go Not Turning On

Have you recently acquired an Oculus Go headset and found that it’s not turning on? If this is the case, then you’re likely looking for answers to get your VR headset up and running again. We will explore the various causes and solutions for an Oculus Go not turning on. We’ll discuss common steps to troubleshoot when your headset won’t power up, as well as potential hardware issues that may be preventing the device from starting.

Oculus Go Troubleshooting

The Oculus Go is a popular standalone VR headset that allows users to experience immersive virtual reality content without the need for a computer or console. However, just like any electronic device, the Oculus Go may experience technical issues that prevent it from turning on. We will provide some troubleshooting tips to resolve the issue.

Power Supply: Make Sure Plugged In

The first thing to check when an Oculus Go is not turning on is the power supply. Make sure the device is properly plugged into a power source, and the power cable is fully inserted into the headset. Check that the outlet is working correctly by plugging in a different device or by using a different outlet. If the Oculus Go is still not turning on, try a different power cable to ensure that the cable is not faulty. If the new power cable works, the original cable may need to be replaced.

Battery: Check Battery Status

The Oculus Go has a built-in battery that powers the device. If the battery is low or completely depleted, the device may not turn on. Check the battery status by connecting the headset to a power source and look for the charging icon on the device. If the charging icon appears, allow the device to charge fully before attempting to turn it on. If the device is fully charged, but it is still not turning on, try performing a hard reset. Hold the power button down for at least 30 seconds to force the device to shut down. Afterward, try turning the device back on.

Wifi Connectivity: Check Internet

The Oculus Go requires an internet connection to access content and update software. If the device is not connected to the internet, it may not turn on. Check that the device is connected to a wifi network by going to Settings > WiFi. If the device is not connected to a network, select a network and enter the password if required. If the device is already connected to a network, try resetting the network connection. Go to Settings > WiFi and select the connected network. Choose “Forget this Network,” and then reconnect to the network by selecting it and entering the password.

Software Issues: Update or Reinstall

Software issues can cause the Oculus Go to fail to turn on. Try updating the device’s software by going to Settings > About > Software Update. If an update is available, download and install it. If the device still does not turn on after updating the software, try reinstalling the Oculus app on your phone or tablet. Make sure the app is updated to the latest version. Uninstall the app, restart the phone or tablet, and then reinstall the app. Connect the device to the phone or tablet and attempt to turn it on.

Reset Device: Initial Reboot

If all other troubleshooting steps have failed, the next step is to reset the Oculus Go to its initial settings. This means erasing all data on the device and restoring it to its original factory settings. This process can help to resolve software-related issues and may also help to resolve hardware-related issues. However, it is essential to note that resetting the device will delete all the saved data and settings, so it is recommended to back up any important data before resetting the device.

To reset the Oculus Go, navigate to Settings > Device > Reset View and follow the on-screen instructions. The device will reboot, and all data will be erased, restoring it to its initial factory settings. This process can take a few minutes, and once complete, the device should be functional again. If the device is still not turning on after resetting it, it is recommended to contact Oculus support for further assistance.

Headset Connection: Check Wiring/Cables

If the Oculus Go is not turning on, it is crucial to check the connection between the headset and the cable. The headset connects to the cable via a micro-USB port, and it is essential to ensure that the cable is fully inserted into the headset and that the connection is secure. If the connection is loose, the device may not turn on. It is also recommended to check for any visible damage or wear on the cable. If the cable is damaged, it may need to be replaced.

A damaged cable can also cause the device to malfunction or not turn on. It is crucial to use the cable provided by Oculus, as using a different cable may not be compatible with the device and cause issues. To resolve connection issues, try using a different cable to connect the headset to the device. If the device turns on with a different cable, the original cable may be faulty and needs replacement.

Oculus Go Not Working After Factory Reset

After performing a factory reset on the Oculus Go, the device should be restored to its initial settings, and all data and settings should be erased. However, some users have reported that their device is still not functioning correctly after performing a factory reset. If this is the case, it may indicate a more severe hardware issue that cannot be resolved by resetting the device. For example, the battery may have worn out and needs to be replaced, or the device may have sustained damage to its internal components. In this case, it is recommended to contact Oculus support for assistance.

It is essential to provide as much detail about the issue as possible to Oculus support to help them diagnose the problem accurately. They may ask for the device’s serial number, purchase date, and other information to determine if the device is under warranty. If the device is under warranty, Oculus support may arrange for a repair or replacement. It is essential to follow the instructions provided by Oculus support to ensure a smooth process. If the device is not under warranty, Oculus support may provide options for repair or replacement at an additional cost.

Oculus Go 3 Dots: Stuck on Loading Screen

If your Oculus Go is stuck on the loading screen with the three dots, there are a few things you can try to troubleshoot the issue. First, ensure that the device is fully charged and that it’s connected to a reliable Wi-Fi network. If that doesn’t work, try restarting the device by holding down the power button until the screen goes black and then pressing the power button again to turn it back on. If the issue persists, try resetting the device to its factory settings. To do this, go to the settings menu, select “Device,” and then select “Reset View.” If none of these solutions work, it may be a hardware issue, and you should contact Oculus support for assistance.

Conclusion

The Oculus Go headset not turning on is a relatively common issue. Fortunately, most of the possible causes are minor and can be remedied with a few quick steps. It’s important to ensure that you have the latest firmware and software installed, as well as properly charge your device before use. If the device still isn’t turning on, it could be a faulty battery or power supply issue. You may also need to perform a factory reset or contact Oculus for technical support. Whatever the cause, you should be able to restore your Oculus Go back to working order soon.